Questions, answered
Asked often, answered plainly.
The questions we hear most, with straight answers. If yours isn’t here, send us a note — there’s no such thing as a silly question about your dog.
Booking
- How do I book?
- Online, through the booking page: a few questions about you and your dog, pick from a date and time that suits. We review every request and try to reply within a working day.
- Do you take a deposit?
- No. There’s no deposit to book.
- How far ahead should I book?
- We typically book about two weeks ahead, and there are only a handful of slots each week — so booking your next visit as you leave is the easiest way to keep a regular slot.
- Can we meet you before the first groom?
- Yes. We can arrange a meet and greet with you and your dog before a first appointment, at no extra cost.
- What is your cancellation policy?
- More than 48 hours’ notice: no charge. Within 48 hours: 50% of the groom price. Within 24 hours, or not attending: the full price. If your dog is unwell, tell us as early as you can — we’ll always be reasonable where we can.
The groom
- How many dogs do you groom at once?
- One. Your dog is the only dog in the studio for the whole appointment — unless you bring more than one dog from the same home.
- What does a full groom include?
- A bath, blow dry, styling, nail trim and ear clean. A bath & de-shed is a bath, blow dry, de-shed and nail trim and ear clean.
- How long does a groom take?
- It depends on size and coat. As a guide, a full groom takes from about an hour and a half for a small dog to around three hours for an extra-large one, and a bath & de-shed from about 1 hour. Once we have groomed your dog once we will know a rough time going forward, as every dog is different.
- What if my dog’s coat is matted?
- Tell us when you book so we can allow the time. We’ll always talk to you first; severe matting may need to be clipped short rather than brushed out, for your dog’s comfort, and an extra charge may apply.
- What happens if you find fleas?
- We’ll show you, treat your dog with a flea shampoo, and deep-clean the studio before the next dog. A flea charge covers that treatment and clean.
- Do you clean teeth?
- Yes — ultrasonic teeth cleaning with the Emmi-pet system, booked on its own or added to any appointment. There’s no scrubbing and no vibration.
Practical
- Where are you?
- The Herons, Brock Hill, Wickford SS11 7PB. There’s parking on the drive.
- When are you open?
- Tuesday to Saturday, by appointment — closed Sundays and Mondays. The current hours are always on the contact page.
- How do I pay?
- Payment is due on collection, by bank transfer or cash.
- Are you qualified and insured?
- Yes. Jayne is iPET Network Level 3 qualified in dog grooming, trained in canine first aid, and fully insured.
Still wondering about something? Get in touch.
A visit
A handful of slots each week. We’d rather yours be a good one.
We typically book two weeks ahead. We may ask to arrange a meet and greet with you and your dog before the first appointment — at no extra cost.
BOOK A VISITSend an enquiry first
MondayClosed
Tue – Fri09:00 — 17:30
Saturday10:00 — 16:30
SundayClosed